Frequently Asked Questions
Do I need to register before placing an order?
You do not need to register before placing an order. You may register as soon as you have finished shopping, or check out as a Guest. Our registration process is fast, free, and will save you time for future purchases. Click here to register.
Why should I become a registered user?
A registered user will not be required to re-enter your shipping or billing addresses every time you order online. Whenever you place an order, it will be delivered to the registered address on file, unless you direct us otherwise.
•You can browse, shop and, if necessary, complete your order at a later time. We'll keep track of the items you've already put in your shopping bag so that when you come back later, you will not have to re-select the items again. Note that placing items to your shopping bag for purchase at a later time does not guarantee item availability.
Can I order by phone?
Yes, you can by calling (615)628-8257 during the hours of 10am-5pm. Monday through Friday (Central TIme)
What kinds of payment methods do you accept?
Is my privacy and personal Information secure on your site?
Shopping on our site is safe and secure. Please click here to view the full details on how we protect your privacy and personal information.
Do you restock items that are sold out?
Unfortunately we do not restock most of our items. However feel free to contact any of our brick and mortar stores to check availability. Both our stores and Customer Service Team will need an item number/product code to confirm availability.
Can I modify or cancel my order?
Due to our efforts to ensure that you receive your order as quickly and accurately as possible, we are unable to cancel your order and items cannot be removed. If you would like to change the size of an item, feel free to contact us via e-mail at email@example.com or by phone (615) 628.8257.
How do I know what size to choose?
You can click here to view our Size Charts.
You may view the status of your order by logging into your Philanthropy Fashion account and clicking on Past Orders. Click here to check on that status of your order.
- Confirmations are sent via email within 30 minutes when your order has been received or your shipment has been processed, based on the valid email address provided to us.
- If you did not receive any confirmation emails, please check your email spam filter.
- Select firstname.lastname@example.org as a trusted website domain in your spam filter.
- To avoid any duplicate orders, please go to "MY ACCOUNT" to verify your order has been placed before resubmitting your order.
- Please allow 24 to 48 hours for your order status to change.
Why was my order cancelled?
Philanthropy On-line was unable to verify the billing information that was entered on the order. If the billing address does not match with what the credit card issuer or bank has on file, the order will be automatically cancelled.
- If your order has been cancelled, please contact your credit card issuer or bank to verify that the billing information is correct. Afterwards, create a new order using the correct billing address.
- If you still need assistance please contact us at (615) 628-8257 or via email at email@example.com.
What kinds of shipping do you offer?
We offer a variety of shipping options and rates. Free shipping is available to all 48 continental U.S. States. Click here to view the details of our shipping options and rates.
How do I track my package after it has been shipped?
As soon as your package is shipped, you may receive an email notification confirming the shipment. The email will provide you with the tracking number for your package and a link to the shipping carrier's website.
What is your return policy?
Returns are accepted within 20 days from the shipped date. Your Return Form and Invoice provide a postmarked date that specifies the last day you have to return your merchandise by mail. Return limitations apply. Please click here to view the full details of our Return Policy.
How soon will I receive an on-line credit for my return?
Once we receive your items they will be processed within 1-3 business days at which time you will be issued a store credit for the price of the item and any applicable taxes. Shipping charges are non-refundable.
Can I buy Gift Cards on-line?
Gift cards may be purchased by calling one of our stores directly. Click here to find a store near you.
Can I redeem a Gift Card on-line?
Unfortunately we are not set-up at this time to redeem gift cards on-line.